Chatra

Live chat allows you to sell more, answering questions and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your service: identify problems, collect contact info and understand your customers better. It’s really easy with Chatra.

Work from a web dashboard or desktop apps for Windows & Mac. Even on the go we’ve got you covered with Android & iOS apps.

Distinctive Features:

• Real-time visitor list. View the list of visitors who are currently online on your website and start a conversation manually.
• ChatBots. Use bots to collect visitors’ contacts. Offer quick options for frequently asked questions (FAQ) so that your visitors get the answers they need without a load on your team.
• Unique exit-intent feature. Catch visitors who are about to leave!
• Email integration. Connect the email address your customers use to contact you and manage your email conversations alongside chats.
• Facebook integration. Send and receive chats directly from your Facebook visitors
• Intelligent form bot. Add your own custom fields (like company name, address, or order number) to the contact form and dialogs.
• Cart Saving. Reduce cart abandonment rate, proactively contacting customers stuck on the checkout.
• Live typing insights. See what customers type before they hit "send". Save time on preparing an answer.
• Group chats. Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.
• Visitor information. Know your customers — what page they are on, where are they from and what device and system they use to access your store.
• Conversation history. We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.
• Collects contact info. Even when you are offline or unavailable, so that you can get back to customers even if they left your site.
• Targeted chats (triggers). Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.
• Correct typos. Correct answers after sending the message.
• Works everywhere. Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.
• Looks & feels as a messenger app. Smooth animations, avatars, beautiful design.
• Agent photos visible pre-chat. After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality chat interactions.
• Work from a browser, desktop or mobile apps. Windows & Mac, Android & iOS. Even on the go we’ve got you covered!
• Free forever plan.

For all features check: https://chatra.com